IT Service Manager (f/m/d)
Hands-on performer with real team spirit
We are a dynamic and steadily growing company in the payment industry, specializing in the development and operation of cloud-based software applications. Team spirit, diverse perspectives, and intercultural competence set us apart. Our payment platforms support payment service providers, FinTechs, and renowned e-commerce companies in focusing on their scalable business by implementing complex business requirements faster and more securely.
With over 20 years of experience in technology and research, we embrace a culture of openness, innovation, and flexibility—built on trust in people and technology. As a long-established family business, our mission is to develop and provide cutting-edge payment solutions based on our own infrastructure, tailored to meet the needs of our customers in today’s fast-changing market—and in the future.
To support our continued growth, we are looking for talented:
IT Service Manager (f/m/d)
Your mission
As an IT Service Manager, you are responsible for the management and continuous optimization of our IT services. You coordinate and oversee the IT service teams to ensure that our services are delivered efficiently, reliably, and at the highest level. With your deep understanding of IT processes, Service Level Agreements (SLAs), and best practices, you ensure the seamless provision and ongoing development of our IT services. In an agile environment, you make sure that our IT landscape meets both the current and future needs of the company.
Sounds exciting? Keep reading!
What you will do
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IT Service Management & Optimization:
Ensuring the efficient and reliable delivery of IT services by coordinating IT service teams and continuously optimizing service operations. -
Strategy & Projects:
Developing and implementing IT service strategies in alignment with company goals, as well as managing IT projects, including the introduction of new technologies such as cloud and big data solutions. -
Performance & Quality Assurance:
Defining and monitoring IT service KPIs, identifying areas for improvement, and implementing optimization measures to ensure the highest service quality. -
Compliance & Security:
Ensuring adherence to IT standards, policies, and procedures, particularly in areas such as disaster recovery, backup processes, and ITIL-compliant support processes. -
Technical Infrastructure & Support:
Managing technical support, troubleshooting, and issue resolution, as well as overseeing the procurement and administration of IT resources, including hardware, software, and other operational assets.
Your profile
- At least 5 years of experience in a similar role in IT Service Management and a completed IT education at Matura or FH/University level (TU, FH, HTL)
- Solid knowledge of IT Service Management and monitoring, as well as experience in implementing and optimizing IT service processes
- ITIL knowledge (minimum: ITIL Foundation certification), experience in measuring KPIs, and a strong analytical mindset
- Experience with tools such as MS Office 365, iTop, Power BI, JIRA, Confluence, and Asana
- Strong ability to communicate complex topics clearly and to develop and implement effective solutions
- Good German and English skills
- Valid work permit for Austria
Our promise/Benefits
- Engaging Global Environment: Join a vibrant, international workplace known for its dynamic and inclusive atmosphere.
- Diverse and Exciting Responsibilities: Enjoy a wide variety of tasks with high autonomy, empowering you to contribute and implement your innovative ideas.
- Flexible Work Arrangements: Benefit from flexible working hours and remote work options to fit your lifestyle.
- Modern Office Locations: Work from our state-of-the-art office in Brunn am Gebirge, Austria (Campus 21, near SCS - with a complimentary shuttle service to and from Vienna).
- Collaborative Team Culture: Experience a team driven by spirit, passion, creativity, and flat hierarchies, fostering a supportive and creative environment.
- Regular Team Events: Participate in regular team-building events to strengthen camaraderie and enhance team spirit.
- Competitive Compensation: Of course, you will receive a competitive compensation package, which we would be happy to discuss with you personally. For legal reasons, we must provide the gross annual salary, which is based on the collective agreement and is approximately EUR 44.500, - (based on full-time 38.5 hours per week). We are willing to offer more than this starting salary, depending on your experience and qualifications.
Please note that we do not accept candidate profiles sent unsolicited by recruitment agencies. We work with preferred providers on the basis of framework agreements and do not pay fees to recruitment agencies without an agreement. Should we receive a candidate profile from a recruitment agency with which no framework agreement exists, and should the candidate in question be considered or hired, the recruitment agency shall not be entitled to any payment or fee.
Make your move
Depending on qualifications and experience, we offer a wide range of opportunities.
Contact us
