IT Operations Engineer (f/m/d)
Hands-on performer with real team spirit
We are an innovative and agile company with a focus on the development and operation of cloud-based software applications. Our payment platforms support payment service providers, FinTechs and international corporations to implement complex business requirements faster and future-proof. Backed by over 20 years of experience in technology and research, we live a culture of openness, innovation and flexibility based on trust in people and technology. As a family business, our mission is to provide state-of-the-art payment solutions that meet the needs of our customers in a rapidly changing market today and in the future.
To support our continued growth, we are looking for talented
IT Operations Engineer (f/m/d)
for FinTech
Your Mission
As an IT Operations Engineer in our multinational team, you will ensure the smooth and secure operation of our transaction platforms. You will play a central role in proactively monitoring, analyzing incidents and working with our technical teams to continuously improve the reliability and performance of our platform.
With your solid organizational skills, you approach tasks independently and with a solution-focused mindset. You thrive in a team environment, emphasizing clear, effective communication and accountability. Your ability to break down complex challenges into actionable steps and to set clear work priorities ensures both efficiency and quality in achieving team and project goals.
Sounds exciting? Keep reading!
What You Will Do
- Proactively monitor platform performance and create monitoring checks to maintain operational integrity
- Analyze, resolve and document incidents, including root cause analysis and reporting
- Collaborate with 3rd-level support and technical teams to document and resolve issues
- Process service and change requests to improve monitoring and reporting capabilities
- Regularly coordinate with project teams to keep them informed about project deliverables and platform status
- Ensure 24/7 operations with on-call support in collaboration with the operations team
Your Profile
- At least 2 years of professional experience in a similar IT Operations role or equivalent experience, preferably within the payments or banking sector
- Initial experience in IT management and monitoring based on ITIL practices
- Strong problem-solving skills and ability to implement effective solutions
- Cooperative, team-oriented way of working with openness for new things, high quality standards and a true service orientation
- Fluency in German and English is required
Technical Knowledge
- Understanding of development processes is essential
- ITIL knowledge (ITIL Foundation certification preferred)
- Familiarity with SCRUM methodologies
- Experience with tools such as iTop, Bamboo, Kibana and Grafana
- Knowledge of SQL (e.g., MySQL, PostgreSQL, or Oracle)
- Familiarity with JIRA, Confluence and Asana
Our Promise/Benefits
- Engaging Global Environment: Join a vibrant, international workplace known for its dynamic and inclusive atmosphere
- Diverse and Exciting Responsibilities: Enjoy a wide variety of tasks with high autonomy, empowering you to contribute and implement your innovative ideas
- Flexible Work Arrangements: Benefit from flexible working hours and remote work options to fit your lifestyle
- Modern Office Locations: Work from our state-of-the-art office in Brunn am Gebirge, Austria (Campus 21, near SCS - with a complimentary shuttle service to and from Vienna)
- Collaborative Team Culture: Experience a team driven by spirit, passion, creativity, and flat hierarchies, fostering a supportive and creative environment
- Regular Team Events: Participate in regular team-building events to strengthen camaraderie and enhance team spirit
- Competitive Compensation: Of course, you will receive a competitive compensation package, which we would be happy to discuss with you personally. For legal reasons, we must provide the gross annual salary, which is based on the collective agreement and is approximately EUR 41.000, - (based on full-time 38.5 hours per week). We are willing to offer more than this starting salary, depending on your experience and qualifications.
Please note that we do not accept candidate profiles sent unsolicited by recruitment agencies. We work with preferred providers on the basis of framework agreements and do not pay fees to recruitment agencies without an agreement. Should we receive a candidate profile from a recruitment agency with which no framework agreement exists, and should the candidate in question be considered or hired, the recruitment agency shall not be entitled to any payment or fee.
Make your move
Depending on qualifications and experience, we offer a wide range of opportunities.
